JOFTAA provided this useful information 8 years, 1 month ago:

Rainier Overseas, Inc. - The Company that Packed Out Our HHG

We were told by others who have already experienced PCS moves that if we treat our movers/packers well, they will treat us well.

Rainier Overseas, Inc. came to our house in Germany to pack us out.

We fed the movers/packers everyday they were at our house. We bought them sandwiches, gave them snacks, and had plenty of drinks on hand. We stayed out of their way and did not micro manage or hover.

When we got our HHG delivery, stateside, we were stunned. These morons packed all of their trash. The sandwich wrappers, the empty bags that used to contain snack chips, drink cans, and candy wrappers. What a bunch of pigs! Having to open boxes that have been packed with remnants of old food was disgusting and smelly. Why would anyone do something as stupid and rude as to throw their garbage into boxes that are being shipped with people's personal belongings?

While they packed our stuff, they had a box that they marked "HARDWARE." As the packers disassembled our furniture, they put all of the hardware (screws, bolts, nuts, etc.) into this box. We questioned them about this, thinking it was a bad idea, but they insisted that this was the way it had to be done as per their policy. Guess what got lost! Yep. All of the hardware required to re-assemble our furniture was missing. I don't even know if they ever put it on the truck.

It gets better. They actually managed to lose a dining room table top. The thing is six feet in diameter! How on Earth does something this large, get lost? I'm not convinced it was lost. I'm wondering if one of the packers has a new table top at home. I hate to accuse people of stealing, but I cannot think of anything else. They put our HHG in crates and sealed the crates in front of us, but there was no security tape, or other security method in place to keep the crates from being open and re-closed. I'm talking about a table top that weighs at least 50 pounds. This kind of thing doesn't just disappear into thin air.

There were plenty of other items that got either lost or broken, too. We are in the process of making a claim for our lost/broken items. It will be interesting to see how this is handled by the company that was hired to handle our claim. Our claims adjuster is National Forwarding Co., Inc.

Stay tuned for how this works out.

8 years, 1 month ago

We had a similar experience as well but different company. Nothing ended up missing but so many things are broken or damaged they might as well be. Total disregard for our things even though we too paid for lunch, drinks, snacks and even tipped at the end. I tried not to hover but did ask specifically for some items to be packed with care like over-sized artwork, European antiques etc. Those were the items that were specifically damaged urggghhh! They didn't even bother to unpack the china cabinet but just wrapped and crated can imagine how that came out

7 years, 10 months ago

Same thing happened to me years ago packing out of Munchweiler. I boxed up the trash and sent it back to the company, with the names of the 3 idiots that packed our HHGs.

7 years, 10 months ago

Quote by parkbrau:
Same thing happened to me years ago packing out of Munchweiler. I boxed up the trash and sent it back to the company, with the names of the 3 idiots that packed our HHGs.

That is freakin' hilarious. The only thing wrong with this is that I didn't think of it myself. I wish I could have been there to see the look on their faces when they opened the package you sent.

We are still in the process of making our claim for damaged HHG. The process is long and tedious because the insurance people do everything they can to stall the process including making low ball bids for payoff. We are not going to be bullied into taking less than what our stuff was worth.

7 years, 10 months ago

Every move for us has been frustrating. Our stuff took way longer to get here than it should have. They lost our queen sized memory foam mattress, and much was damaged. JOFTAA - I am with you, I think our mattress came in contact with sticky fingers (stateside). We were told we'd like our German unpackers better. They were ok. They damaged a wall we didn't see until later, and broke a drawer on my desk trying to force things and didn't admit to that either. I guess I can't prove who actually broke my desk drawer, but since I installed the one drawer and I see the type of damage done, I have my conclusions.

We shall see how the move back home goes. I am afraid to get nice things knowing they could likely be destroyed. Everyone on the outside says military moves are easy...Ha!

7 years, 2 months ago

We finally got our check from the insurance company. It was not nearly enough to cover everything, but I suppose we are lucky to have gotten anything at all.

The table top that was "lost" was replaced. The hardware that was missing all had to be repurchased, and we were reimbursed for that. In the end, we came out of pocket a couple hundred bucks.

We are still waiting, over a year later, to be reimbursed for our postage, as well as reimbursement for expenses related to getting my car from the VPC.

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