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grizzafwx asked this question 7 years, 6 months ago:

Internet Service Providers

Hello,

Does anyone have any suggestions on internet service? I live in the town Steinwenden just a couple of km northwest of the town of Ramstein. I've heard many people say they use TKS and T-mobile DSL service to mixed reviews (many folks have complained about slow and intermittent service) and they only off up to 6mbps. It appears that Vodafone provides DSL service in the area up to 16mbps. I've found other German providers on the internet (one provides up to 100mbps), but they don't mention if they offer service in the area. Any help or suggestions would be appreciated. Thanks!



7 years, 6 months ago

TKS is the most expensive. TKS's claim to fame is that they are "The English Speaking Telecom Company." This is true as long as they are selling you something. As soon as you need support, they turn you over to Deutsche Telkom. They don't speak much English at all.

As long as you are going to deal with the non-English speaking support, you might as well buy from Deutsche Telkom. DT is cheaper.

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7 years, 6 months ago

We have TKS and like them. For our service with pretty fast internet, free long distance to the states, german landline calling, we pay 45€ a month. Not that bad.

7 years, 6 months ago

TKS is fine. I have them, too. They are just more expensive than others and the service is no different. Had I known this when I got TKS, I would not have been suckered into a two year contract with TKS.

Since I was a newbie here at the time, I knew of no other services. I wish I had known.

7 years, 6 months ago

Hopefully TKS has improved from 10 years ago. Thanks to them, it took almost 5 months to get phone and internet service when we first arrived in Germany.

Does TKS actually own the phone/internet system now? Before they were just a contractor for DT.

Anyway, after the initial problems with TKS, we just used the local T-Punkt office to handle our telecom business.

7 years, 6 months ago

DT is still the monopoly. TKS is still using DT lines. It took us 3 months to get our service from TKS.

Lesson learned. I hope others learn from my lesson and don't make the same mistake.

Native
7 years, 6 months ago

You can check DSL availability for Telekom here. -> Here are links to check the availability of some other providers (where it says "Verfügbarkeit prüfen" =check availability).

The farer away your home is from the next relay station (or whatever the translation would be for "Vermittlungsstelle") the slower is your DSL connection.

A.f.a.i.k. providers (almost all) use lines from the Telekom (former german post).

It appears that Vodafone provides DSL service in the area up to 16mbps.


The important words are "up to". If you have 4mbps you`ll still have "up to 16". 4mbps is still pretty fast, there are some villages that are happy if they reach 0.5mbps.


It took us 3 months to get our service from TKS.


I`ve read hilarious storys from people that changed providers and had no phone/ internet for several months.

7 years, 6 months ago

Native -

You are correct. We were offered "up to 6mb", but when it came time to finally get the service turned on, we got 2mb. I can put the data in my backpack and run it over to someone faster than 2mb.

We were promised 6mb by May. That is May 2010. I think the only way I will see 6mb service is to be back in The U.S.

It is kind of strange how far behind Kaiserslautern is in regard to having fast Internet service. I would expect that for the huge amount of profit being generated by overcharging Americans, that these companies could give us some speed.

Native
7 years, 6 months ago

They do not just overcharge the poor Americans here ;) ;) ;)

But I agree that the internet speed in germany is far beyond worse. 2 Years ago the internet in remoter areas wasn`t even fast enough to get DSL, so you did not get a flatrate, and had to pay I guess the double price of a DSL flat - and surfed with 64kbps.

BTW, when living in a city like, say, Ludwigshafen, you could also have problems with your DSL, depending on the lines that are digged in your street.

Worst thing that can happen is when you live beside a light wave cable. Whilst some might say it is faster, it is not faster in germany, due to providers that don`t want to connect those lines (for what reason ever) to the DSL stuff.

We were promised 6mb by May. That is May 2010.


You sure about May 2010? I guess they must have ment may 2012 or 2013, maybe 2014. ;)

7 years, 6 months ago

Quote by Native:
They do not just overcharge the poor Americans here ;) ;) ;)...


Sure they do.

TKS advertises to Americans as being the English speaking Telcom company. This is misleading advertising because they only speak English while selling you service. All of the service is done in German.

If I am going to have to speak with someone else who is German, I might as well pay their rate, which is a lot lower.

So, yes, TKS overcharges Americans. TKS targets Americans with their advertising, charges more than the other services based on a promise of speaking English, and then turns us over to Deutsche Telkom for service needs.

I have priced TKS vs the others. TKS is the highest priced service of all of them. And that price is justified by their speaking English, which is only true during the sales phase.

Native
7 years, 6 months ago

That really seems like a rip off issed:

That could (or should) be reported to some Verbraucherschutz (=consumer interest) folks, or some guys at the german-american bureau thing at the Kaiserslautern city hall.

English speaking Telcom company


I am pretty sure their attorneys made the advertising really want to say that you can even speak english on their phone lines

7 years, 6 months ago

Hey all, thanks for the info! I'm looking into PJSNet to see what they can offer. They say they are english speaking (and so far they have spoken english) and they say that you can cancel your service with them at anytime provided you give them 30 days notice without a penalty. Anyone ever dealt with PJSNet. Thanks again for the info and advice!

7 years, 6 months ago

Check out CommShop. Tell them this site sent you.

www.bunt.com

They are by Ramstein.

Native
7 years, 6 months ago

I like this site I`ve found


I doubt there is any provider with an english speaking service phone in germany. Should be a nice market...but I`ll doubt anybody wants to invest money into some phone lines that are digged in the middle of nowhere

Am pretty happy with my Telekom line, although i am close to town and have 25mbit.....but, there are still some areas and villages without any DSL connection, not even 256 kbps.

Thats like the valley of the clueless (=Tal der Ahnungslosen") in former east germany, where people had no west germany tv ("free" press). I`ll guess it`s a pretty good advices to check connection speed in front of renting or even buying a house/ flat.

7 years, 6 months ago

Quote by JOFTAA:
You are correct. We were offered "up to 6mb", but when it came time to finally get the service turned on, we got 2mb. I can put the data in my backpack and run it over to someone faster than 2mb.


My wife volunteered for a humanitarian mission a few years ago to so some AIDS clinic work in a village outside of Nairobi, Kenya and their internet was faster than what we have here. I'm just amazed at the lack of internet speed this place offers. I'm aware not everyone is as dependant on internet as Americans are but damn, my family in the cornfields of Indiana/Illinois have faster internet than this place. I just don't get it.
/rant

7 years, 6 months ago

Quote by STL7997:
My wife volunteered for a humanitarian mission a few years ago to so some AIDS clinic work in a village outside of Nairobi, Kenya and their internet was faster than what we have here. I'm just amazed at the lack of internet speed this place offers. I'm aware not everyone is as dependant on internet as Americans are but damn, my family in the cornfields of Indiana/Illinois have faster internet than this place. I just don't get it.
/rant


What really irks me is that while I was still in The U.S., I always heard about how damn fast The Internet is in Europe. My guess is that aside from our plot of land in Germany, the rest of Europe is fast.

I did finally realize what was being offered on the high speed train when I saw a sign offering Internet service while on the train. What they meant to say is that we, as the poor saps dealing with slow service, could give a CD or DVD to someone on the train, and they will deliver it to wherever the train is going. The delivery by train would take less time than an actual file transfer via The Net. Clever Germans!

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