JOFTAA provided this useful information 10 years, 6 months ago:

The Farm Kennel - My Pets Are Not Going Back

I needed a place to board my dog and cat for spring break. My first choice was Rainbow Farm, but I waited too long and they were booked. Lesson learned.

I found a reservation at The Farm Kennel. I made the reservation way in advance, so I also re-confirmed my reservation a couple of weeks before my pets were to board. No problem with confirming my reservation.

When I got to The Farm Kennel to drop off my pets, they asked me where my food was. I was not told to bring food for my dog and cat. Every kennel I have ever dealt with in the past (U.S. and Germany) has provided the food. I let the lady checking in my pets know that I was not informed that it was required to bring food. She told me that they don't like to change the diet of the animals because it could upset their stomach. This was perfectly valid, and it made perfect sense, but my pets don't get special food that is not available in any store. The kennel surely had something that would suffice, right? Nope.

I had to drive over to The KMCC to buy a bag of food for the dog and the cat. So far, we are not off to a good start.

I brought the food to the kennel and left for my vacation.

I got back very early Friday morning and called the kennel once they opened to let them know that I would be coming to pickup my dog and cat. I asked them if they bathed the dog and cat before pickup. They said that they do bathe the dog, but not the cat. I have no problem with that. Cats are pretty self maintaining, anyway. I was going to ask them not to bathe the dog because I have special shampoo for her sensitive skin, but they told me that they would do it. It was a part of the price of boarding.

When I got there to pickup my pets, there was an extra charge of €12. or so for the bath. When I inquired about the charge, since I was told it was a part of the boarding, the English was suddenly not so good. I was not going to make a fuss over it, but I do like to know up front if I am going to be charged, and I was not going to have them bathe my dog to begin with.

The other issue that I had with The Farm Kennel was the stench. I know that animals smell. Put enough animals in the same area, and you have the makings of a stink bomb that would blow over even the strongest person. But, this smell was just nasty. Between the employees chain smoking and the smell of fresh dog/cat urine/feces, it was unbearable.

I suppose it should have been a clue to me when everyone else was already fully booked and The Farm Kennel still had room at the inn.

Trust me. I will be making sure to call Rainbow Farm with plenty of advance notice to get my reservation the next time. Speaking of next time, I had better call them tomorrow morning.

Have any of you had a similar experience with The Farm Kennel? Or, were you pleased with their service? Was my experience just a fluke, or is this how it usually is? I don't want to be unfairly harsh, so please let us know about your experience either at The Farm Kennel or at another kennel.



10 years, 6 months ago

So you have to bring your own food, but they WILL bathe your dog even if it's against your wishes and possibly harmful/uncomfortable to the animal?

10 years, 6 months ago

Quote by jorrit:
So you have to bring your own food, but they WILL bathe your dog even if it's against your wishes and possibly harmful/uncomfortable to the animal?


Oh, I forgot to mention the best part. When I went to pickup the dog and cat, I asked for my dog and cat food. You know, the food that they required me to go and get.... They told me that they don't return food.

I very politely told them that not returning my food was not acceptable. Why would they keep the food, anyway, since they don't supply food? I gave them a full bag of cat food and a full bag of dog food, each costing about $20. I was not about to leave $40 in food with the kennel to use for themselves. I got it back.

10 years, 6 months ago

Yeah that doesn't sound like a place where I'd want to board my pet!

Princess Lily
10 years, 6 months ago

Just a word of advice, JOFTAA....

If you supply food, it might be wise to take the loss, and leave the food at the kennel.

If the kennel is not a good kennel as you suggest, the food could become contaminated in numerous different ways.

Personally, I wouldn't take a chance on it.

Lil

10 years, 6 months ago

Quote by Princess Lily:
Just a word of advice, JOFTAA....

If you supply food, it might be wise to take the loss, and leave the food at the kennel.

If the kennel is not a good kennel as you suggest, the food could become contaminated in numerous different ways.

Personally, I wouldn't take a chance on it.

Lil


Good advice. I never thought of that. But, it is too late. Fortunately, no harm from the food.

I think they are just disorganized. Not bad people at all. Just disorganized.

Princess Lily
10 years, 6 months ago

Glad to help....

When I worked at the shelter, I wore scrubs....I didn't change clothes before I left work.

About three weeks after I started working there, all three (at that time) of my cats got sick. They are indoor cats....how did that happen????????

There were at least 30 sick cats at the shelter. Although we didn't handle them that much, the germs were in the air.

The only common element was my scrubs.....

After that, I made sure they were turned inside out, and in a plastic bag, out of the reach of the cats.

I got medication from work, and about a week later all three were fine, but if I had had to pay for the medication, it would have been very costly.

I try my best, not to bring any "unknown" quantities into the house....better safe, than sorry...

10 years, 6 months ago

Quote by Princess Lily:
Glad to help....

.....
I got medication from work...


Would it not have been better to get medication for the cats?

Princess Lily
10 years, 6 months ago

I chose to

GROANNNNNNN

rather than

BOO

:tongue4:

Lil

10 years, 6 months ago

Hey,

Our doggie stayed once too and it was enough. Hubby dropped him off and picked up, but we know our pets and he just didn't seem right. We now have a wonderful couple who "babysits" our four-legged baby for long trips or even day trips.

I wouldn't recommend the Kennel either.

10 years, 6 months ago

Quote by miler69:
Hey,

Our doggie stayed once too and it was enough. Hubby dropped him off and picked up, but we know our pets and he just didn't seem right. We now have a wonderful couple who "babysits" our four-legged baby for long trips or even day trips.

I wouldn't recommend the Kennel either.


Thank you for the info. Do your 'babysitters" work for others? If so, what is their contact info? Thanks, again.

10 years, 6 months ago

I boarded my two dogs there twice because the first time, the Rainbow Farm was full, and the second time, Goldberg Vet Clinic wouldn't take my dogs because they're kennel cough shots overdue.

The first thing I noticed was the smell. I had to hold my breath while I was there because it was awful. The facility isn't so great either. It looked like the pound when I walked in there and my dog Chloe was so scared. What irked me was when we brought the dogs into their cage, and I walked outside to get their toys. I didn't say good-bye to them because I thought I'd be going back. Then the Farm Kennel staff told me that toys are not allowed and then they just shut the kennel door. I didn't have a chance to hug and kiss my babies and I felt horrible.

The food thing bugged me too. My dogs are on a special, all-organic diet and the food ain't cheap! I just brought 2 bags instead of the usual 3, so that I wouldn't be wasting any.

I wish I could have someone babysit my dogs, but I have 2 and they are large and furry, so they're quite the handful.

Princess Lily
10 years, 6 months ago

The smell can be an indication of a couple of things....

They aren't cleaning the place often enough, or using proper cleaning supplies...

Another alternative, everything is so "worn" that even using pure bleach won't get the smell out, even temporarily.

Not a good scenario, either way...

10 years, 6 months ago

For those of you who have asked about my dog sitters: they live in Henschel off A62. I'll ask them if they are interested in more business. I know they do keep others. I actually put an ad on Ramstein Yard sales, found them, interviewed them with my dog and thank you God, it has been a blessing.

10 years, 6 months ago

Quote by miler69:
For those of you who have asked about my dog sitters: they live in Henschel off A62. I'll ask them if they are interested in more business. I know they do keep others. I actually put an ad on Ramstein Yard sales, found them, interviewed them with my dog and thank you God, it has been a blessing.


How far is that from here? I am near Queidersbach. A62 is just up the road from where I am. I am kind of in the middle of A6 and A62.

10 years, 5 months ago

I know I am a bit late but, I did dog sitting for a while (on a break until the wee one wants to come out LOL which will be in the next few weeks) and I had one couple e-mail me about my services. They mentioned they never wanted to put their dog in a kennel again she already had sight issues. They dropped their dog off and everything seemed fine. Well they come back 3 days later to pick up their dog. At first they didn't realize it was their dog because it was missing an eye...yes you heard me right..missing an EYE!! When this happened they asked why they weren't called or informed about this and they said they hadn't even noticed it. They immediately had to rush their poor dog to a vet and the vet said that she must have caught it on a sharp peice of a gate or something and it pretty much was gouged out. Poor thing had such a bad infection it was rediculous...anywhos other than the rainbow farm (i think thats what you said that you usually take your dogs too) I have not heard good things about any kennel

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